We want every IndiThrob order to arrive as expected. Please review the eligibility conditions below before raising a request.
Exchange window
Exchange requests should be raised within 48 hours of delivery. Requests received after the applicable window may not be accepted.
Size exchange
Size exchanges are subject to stock availability. The item must be unused, unwashed and in original condition, with tags and packaging intact.
Another product
An exchange for another product may be considered subject to approval and availability. If the replacement costs more, the price difference must be paid. Exchanges to lower-value items may not be available.
Damaged, defective, missing or incorrect item
Contact us promptly with the Order ID, clear product images and the required proof. For damage, defect, missing-item or wrong-product claims, a clear unboxing video showing the sealed parcel, complete opening process, product condition and shipping label may be required.
Cases that may not be eligible
- Used, washed, altered or customer-damaged products.
- Missing tags or original packaging.
- Requests outside the allowed time window.
- Claims without required images or unboxing proof.
Refunds
Refunds are processed only for approved and verified cases. After approval and inspection, the amount may take approximately 7–10 business days to reflect in the original payment method, depending on the payment provider.
Reverse pickup
Reverse pickup depends on location and courier availability. Where pickup is unavailable, the customer may need to send the item back to us.
Raise a request
Email info@indithrob.com with your Order ID, registered email/mobile number, images and unboxing video where applicable.